Research

At Global Consulting & Development Associates LLC, research is one of the strongest departments within our company. Considering our vast experience in the field of research and the professionalism of our staff, we have been able to provide high quality research services to clients in Kosovo and the region, which included international donor organization, governmental institutions, international companies, and private sector organisations.

In the area of research, we provide the following services:

  • Market Research

Through market research, we can provide our clients important information which will help them to identify and analyse the needs of the market, the market size, and the competition. We offer both qualitative techniques, such as detailed interviews, as well as quantitative techniques, such as customer surveys. Our research can be provided as raw data, or with accompanying data analysis, depending on our client’s wishes.

  • Quantitative Research
    • Observations/Participant Observation
    • In-Person Surveys using either paper or mobile tablets
    • Mail Surveys
    • Online Surveys
  • Qualitative Research
    • Traditional Qualitative Research
      • Focus Groups
      • Sensitized Groups
      • Depth Motivation Studies
      • In-depth interviews
      • Experiments
      • Data Analysis
    • Community Survey
      • Education Surveys
      • Economic Development Research
      • Social Research
    • Employee Research Services
      • Employee Satisfaction
      • Employee Retention
    • Mystery Shopping Surveys

Through mystery shopping surveys, we can provide our clients with feedback about their customers’ experience from and external perspective. Through mystery shopping surveys, we can provide our clients with feedback about their customers’ experience from and external perspective. Mystery shopping surveys can provide our clients with valuable feedback so that they can undertake the following:

  • Measure the quality of sales and service
  • Improve company procedures
  • Establish better staff training procedures
  • Conduct job performance reviews
  • Ensure regulatory compliance

Mystery shipping surveys can also be offered to gather information about the procedures of our clients’ competitors in order to assist in improving our clients’ own business practices.