Country: Albania
Start Date/End Date: 11/01/2021 / 20/01/2021
Status: Completed
Sectors: Research
Client: Smart Plus Research D.O.O.
Project Name: Study on Cigarette Market in Albania
Project Description:

This project consisted of the following:

    • conducting a study on the cigarette market in Albanian with cigarette retail stores and wholesalers.
Country: Kosovo
Start Date/End Date: 18/12/2020 / 23/12/2020
Status: Completed
Sectors: Research
Client: Smart Plus Research D.O.O.
Project Name: Study on Cigarette Market in Kosovo
Project Description:

This project consisted of the following:

    • conducting a study on the cigarette market in Kosovo with cigarette retail stores and wholesalers.
Country: Kosovo and North Macedonia
Start Date/End Date: 08/12/2020 / 18/12/2020
Status: Completed
Sectors: Research
Client: Data Centrum Research Institute
Project Name: Study on the Application for the Purchase of Apartments (Vlora)
Project Description:

This project consisted of the following:

    • conducting a study on preferences and demand for housing in a specific area in the city of Vlora Albania
    • surveying residents of the Municipality of Prishtinë/Priština (Kosovo), the Municipality of Skopje (North Macedonia) and the Municipality of Tetovo (North Macedonia) for their respective opinions
Country: Kosovo
Start Date/End Date: 15/11/2020 / 01/03/2021
Status: Completed
Sectors: Research
Client: Regional Cooperation Council
Project Name: Implementation of Public and Business Opinion Surveys in the Western Balkans
Project Description:

This project consisted of the following:

    • Data collecting and data processing for the Balkan Barometer 2021 report
Country: Kosovo
Start Date/End Date: 04/10/2020 / 04/11/2020
Status: Completed
Sectors: Research
Client: Sub Contracted by Masmi on behalf of NLB Bank
Project Name: Banking Brand tracking F2F Survey – 2nd Wave
Project Description:

This project consisted of the following:

    • conducting quantitative research through computer assisted personal interviewing (CAPI) technique administration on the banking brand tracking all banks in Kosovo
    • assessing respondents’ familiarity with the different banks and their opinion about those banks
Country: Kosovo
Start Date/End Date: 28/09/2020 / 27/10/2020
Status: Completed
Sectors: Research
Client: Sub Contracted by Masmi on behalf of Vertex Pharmaceuticals
Project Name: An in-depth Research on Cystic Fibrosis Market Assessment for Balkans
Project Description:

This project consisted of the following:

    • assessing the cystic fibrosis market and respective health care providers in kosovo
    • assessing current cystic fibrosis diagnosis and treatment procedures
Country: Albania
Start Date/End Date: 03/08/2020 / 30/10/2020
Status: Completed
Sectors: Research
Client: World Vision
Project Name: Research
Project Description:

This project consisted of the following:

    • assessing brand perception and market of World Vision Albania and World Vision Kosovo
    • utilising qualitative and quantitative research techniques on understanding of audience’s donation behaviour (existing and potential)
    • analysing data from research
Country: Kosovo
Start Date/End Date: /
Status: Completed
Sectors: Research
Client: NPL "Bus Station" JSC Prishtina
Project Name: Customer satisfaction
Project Description:

This project consisted of the following:

    • assessing customer satisfactions of passengers at Prishtina Bus Station
Country: Kosovo
Start Date/End Date: 01.03.2020 – 15.03.2020
Status: Completed
Sectors: Research
Client: Regional Water and Wastewater Company Hidrodrini Sh.A.
Donor: Hidrodrini Sh.A.
Project Name:

Water Customer Satisfaction Survey in the Pejë/Peć Region

Project Description: This project consisted of the following:

    • conducting customer satisfaction survey with 565 respondents, including businesses and institutions as regular clients in the towns of Deçan/Dečane, Istog/Istok, Junik/Junik. Klinë/Klina, and Pejë/Peć
    • entering survey data
    • compiling the final report
Country: Kosovo
Start Date/End Date: 04.02.2020 – 10.03.2020
Status: Completed
Sectors: Research
Client: Regional Water and Wastewater Company Hidroregjioni Jugor Sh.A.
Donor: Hidroregjioni Jugor Sh.A.
Project Name:

Water Customer Satisfaction Survey in the Prizren/Prizren Region

Project Description: This project consisted of the following:

    • conducting customer satisfaction surveys with 2,030 respondents, including businesses and institutions as regular clients in the towns of Dragash/Dragaš, Malishevë/Mališevo, Prizren/Prizren, and Suharekë/Suva Reka
    • entering survey data
    • compiling the final report
Country: Kosovo
Start Date/End Date: 21.10.2019 – 11.12.2019
Status: Completed
Sectors: Research
Client: Masmi D.O.O.
Donor: Masmi D.O.O.
Project Name: Banking Brand Face-To-Face Survey
Project Description: This project consisted of the following:

    • conducting data collection with 1,000 respondents in all regions of Kosovo
    • entering survey data
    • compiling the final report
Country: Kosovo
Start Date/End Date: 03.10.2019 – 20.02.2020
Status: Completed
Sectors: Research
Client: Trainkos Sh.A.
Donor: Trainkos Sh.A.
Project Name: Research on Customer Satisfaction of Trainkos Sh.A.
Project Description: This project consisted of the following:

    • designing and implementing customer survey questionnaires and interviews for 420 respondents
    • conducting customer satisfaction surveys with 300 travellers
    • conducting detailed interviews with 10 current customers
    • conducting detailed interviews with 100 potential customer
    • entering survey data
    • conducting data analysis
    • compiling the final report
Country: Kosovo
Start Date/End Date: 25.02.2019 – 25.03.2019
Status: Completed
Sectors: Research
Client: Regional Water and Wastewater Company Hidroregjioni Jugor Sh.A.
Donor: Hidroregjioni Jugor Sh.A.
Project Name: Water Customer Satisfaction Survey in the Prizren/Prizren Region
Project Description: This project consisted of the following:

    • conducting customer satisfaction surveys with 2,030 respondents, including businesses and institutions as regular clients in the municipalities of Dragash/Dragaš, Malishevë/Mališevo, Prizren/Prizren, and Suharekë/Suva Reka
    • entering survey data
    • compiling the final report
Country: Kosovo
Start Date/End Date: 15.11.2018 – 25.12.2018
Status: Completed
Sectors: Research
Client: Accessible Quality Healthcare / SDC & Swiss TPH and Save the Children
Donor: SDC
Project Name: Conducting Focus Group Discussions for the Community Health Needs Assessment
Project Description: This project consisted of the following:

    • Conducting 24 focus group discussions with 12 partner municipalities.
    • Providing all logistics activities for organising each focus group
    • Compiling 24 reports based on the research findings.
Country: Kosovo
Start Date/End Date: 30.10.2018 – 01.02.2019
Status: Completed
Sectors: Research
Client: Research on Customer Satisfaction of Trainkos Sh.A.
Donor: Trainkos Sh.A.
Project Name: Research on customer satisfaction of Trainkos Sh.A.
Project Description: This project consisted of the following:

    • designing and implementing customer survey questionnaires with 920 respondents
    • measuring traveller satisfaction
    • measuring current customer satisfaction
    • measuring potential customer satisfaction
    • conducting detailed interviews with 10 current customers
    • conducting detailed interviews with 100 potential customer
    • entering survey data
    • conducting data analysis
    • compiling the final report
Country: Kosovo and Albania
Start Date/End Date: 01.07.2018 – 25.07.2018
Status: Completed
Sectors: Research
Client: Masmi D.O.O.
Donor: Masmi D.O.O.
Project Name: Semi-Structures Interviews on the Tobacco Industry
Project Description: This project consisted of the following:

    • designing and conducting in-depth surveys with tobacco distributors and sellers in Kosovo and Albania:
      • 2 tobacco distributers and 3 tobacco sellers in Kosovo
      • 2 tobacco distributers and 3 tobacco sellers in Albania
Country: Kosovo
Start Date/End Date: 08.08.2017 – 10.02.2018
Beneficiary: Trainkos JSC
Status: Completed
Sectors: RESEARCH
Client: Research on Customer Satisfaction of Trainkos Sh.A.
Donor: Trainkos Sh.A.
Project Name: Research on Customer Satisfaction of Trainkos Sh.A.
Project Description: This project consisted of the following:

    • designing and implementing customer survey questionnaires for existing and potential customers
    • identifying needs of existing and potential customers to improve levels of quality and quantity of services
    • entering survey data
    • conducting data analysis
    • compiling the final report
Country: Kosovo
Start Date/End Date: 08.08.2017 – 10.02.2018
Beneficiary: Masmi D.O.O.
Status: Completed
Sectors: RESEARCH
Client: Masmi D.O.O.
Donor: Masmi D.O.O.
Project Name: Computer Assisted Telephone Interviews (CATI) Research on Smoking Habits
Project Description: This project consisted of the following:

    • conducting computer assisted telephone interviews (CATI) with 3,000 respondents in Kosovo regarding their smoking habits.
    • entering survey data
Country: Kosovo
Start Date/End Date: 15.06.2016 – 20.06.2016
Beneficiary: Masmi D.O.O.
Status: Completed
Sectors: RESEARCH
Client: Masmi D.O.O.
Donor: Masmi D.O.O.
Project Name: Performance Mystery Shopping Survey of Slovenia Petrol in Kosovo
Project Description: This project consisted of the following:

    • conducting research to assess the behaviour of employees and interior layout of 11 petrol stations of Slovenia Petrol throughout Kosovo
    • entering research data
Country: Serbia
Start Date/End Date: 10.05.2016 – 15.05.2016
Beneficiary: Masmi D.O.O.
Status: Completed
Sectors: RESEARCH
Client: Masmi D.O.O.
Donor: Masmi D.O.O.
Project Name: Performance Mystery Shopping Survey of Slovenia Petrol in Southern Serbia
Project Description: This project consisted of the following:

    • conducting research to assess the behaviour of employees and interior layout of 11 petrol stations of Slovenia Petrol throughout Kosovo
    • entering research data
Country: Kosovo
Start Date/End Date: 28.04.2016 / 10.01.2017
Beneficiary: Trainkos J.S.C.
Status: Completed
Sectors: RESEARCH
Client: Trainkos Sh.A.
Donor: Trainkos Sh.A.
Project Name: Research on Customer Satisfaction of Trainkos Sh.A.
Project Description: This project consisted of the following:

    • designing and implementing customer survey questionnaires for existing and potential customers
    • identifying needs of existing and potential customers to improve levels of quality and quantity of services
    • entering survey data
    • conducting data analysis
    • compiling the final report
Country: Kosovo
Start Date/End Date: 05.08.2015 / 07.12.2015
Beneficiary: Citizens of Prizren
Status: Completed
Sectors: Research
Client: N.G.O. Ec Ma Ndryshe
Donor: N.G.O. Ec Ma Ndryshe
Project Name: “Inclusive City – participatory planning for sustainable urban development in Prizren”, a project funded by Olof Plame International Centre (supported by the Swedish Government)
Project Description: This project consisted of the following:

    • designing and implementing focus group surveys with key stakeholder respondents from the Municipality of Prizren/Prizen regarding their opinion of urban planning in Prizren/Prizren town
    • designing and implementing quantitative survey with 500 respondents from different areas of the Municipality of Prizren/Prizen
    • entering survey data
    • conducting data analysis
    • compiling the final report
Country: Kosovo
Start Date/End Date: 25.03.2014 / 15.04.2014
Beneficiary: USAID’s Community Action Initiative Program (CAIP)
Status: Completed
Sectors: Research
Client: N.G.O. MercyCorps
Donor: United States Agency for International Development’s (USAID) Community Action Initiative Program (CAIP)
Project Name: End-Line Survey on Common Interest
Project Description: This project consisted of the following:

    • conducting an end-line survey with 1,050 respondents from municipalities populated with the non-majority communities in Kosovo.
    • evaluating non-majority community attitudes related to the shared interest with majority community in terms of cooperation and issues related to their quality of life.
    • comparing the results to determine the percentage change in the percentage of the people who believe they share common interests with members of other communities with the established baseline.
Country: Kosovo
Start Date/End Date: 06.04.2012 / 14.05.2012
Beneficiary: Private Sector in Kosovo
Status: Completed
Sectors: Qualitative research
Client: Checchi and Company Consulting Inc.
Donor: United States Agency for International Development’s (USAID) System for Enforcing Agreements and Decisions (SEAD)
Project Name: Focus Group Research for the System for Enforcing Agreements and Decisions (SEAD) Project
Project Description: This project consisted of the following:

    • conducting 5 focus group discussions with representatives of these various sectors:
      • 3 focus groups with representatives from agriculture, trade, construction, and IT)
      • 1 focus group with legal representatives
      • 1 focus group with business lawyers
    • providing all logistics activities for organising each focus group