Country: Kosovo
Start Date/End Date: 15/11/2020 / 01/03/2021
Status: Processing
Sectors:
Client: Regional Cooperation Council
Project Name: Implementation of Public and Business Opinion Surveys in the Western Balkans
Project Description:

Balkan Barometer 2021, data collection and data processing 

Country: Kosovo
Start Date/End Date: 04/10/2020 / 04/11/2020
Status: Finished
Sectors:
Client: Sub Contracted by Masmi on behalf of NLB Bank
Project Name: Banking Brand tracking F2F Survey – 2nd Wave
Project Description:

Quantitative research through CAPI administration on the banking brand tracking on all present Banks in Kosovo. The aim of the project was to assess how much citizens are familiar with different banks and what is their opinion about them. 

Country: Kosovo
Start Date/End Date: 28/09/2020 / 27/10/2020
Status: Finished
Sectors:
Client: Sub Contracted by Masmi on behalf of Vertex Pharmaceuticals
Project Name: An in-depth research on Cystic Fibrosis Market Assessment for Balkans
Project Description:

The aim of the study was to understand the cystic fibrosis market in Kosovo, including the current diagnosis & treatment procedures, the HCPs treating patients and where they are treated, and the overall market landscape. 

Country: Albania
Start Date/End Date: 03/08/2020 / 30/10/2020
Status: Finished
Sectors:
Client: World Vision
Project Name: Research
Project Description:

Brand Perception & Market /Qualitative and Quantitative Research on in-depth understanding and analysis of World Vision Albania & Kosovo audience’s donation (existing and potential donors) behaviors

Country: Kosovo
Start Date/End Date: /
Status: Finished
Sectors:
Client: NPL "Bus Station" JSC Prishtina
Project Name: Customer satisfaction
Project Description:

Customer satisfaction contract

Country: Kosovo
Start Date/End Date: 01.03.2020 – 15.03.2020
Status: Finished
Sectors: Research
Client: Regional Water and Wastewater Company – Sh. A.
Project Name:

Water Consumer Satisfaction Survey in Peja region

Project Description: Conducting customer satisfaction survey with 565 respondents, including businesses and institutions as regular clients in the cities of Peje, Istog, Kline, Deqan, Junik.
·         Data entry·         Preparation of the final report
Country: Kosovo
Start Date/End Date: 04.02.2020 – 10.03.2020
Status: Finished
Sectors: Research
Client: K.R.U “Hidroregjioni Jugor” Sh.A 
Project Name:

Water Consumer Satisfaction Survey in Prizren region

Project Description: Conducting customer satisfaction survey with 2030 respondents, including businesses and institutions as regular clients in the cities of Prizren, Suhareka, Malisheva and Dragash.
·         Data entry·         Preparation of the final report
Country: Kosovo
Start Date/End Date: 21.10.2019 – 11.12.2019
Status: Finished
Sectors: Research
Client: Masmi D.o.o.
Project Name: Banking Brand F2F Survey
Project Description: ·         Conducting data collection in all regions of Kosovo with relevants respondents

·         Interview with 1000 repondetns

·         Data entry

·         Preparation of the final report

Country: Kosovo
Start Date/End Date: 03.10.2019 – 20.02.2020
Status: Finished
Sectors: Research
Client: Trainkos Sh.A.
Project Name: Research on customer satisfaction of JSC Trainkos
Project Description: ·         Research with 410 respondents

·         Measurement of current customer satisfaction of Trainkos JSC – 10 interviews

·         Measurement of satisfaction to potential customers of Trainkos JSC – 100 interviews

·         Measuring the satisfaction of travellers – 300 interviews

·         Designing questionnaires models for each service area

·         Generating data analysis

·         Preparation of final report

Country: Kosovo
Start Date/End Date: 25.02.2019 – 25.03.2019
Status: Finished
Sectors: Research
Client: KRU Hidroregjioni Jugor
Project Name: Customer Satisfaction Survey in January-December 2018
Project Description: ·         Data collection in the field

·         Interview with 2030 repondents baesed on the division per municipality

·         Delivery of the questionnaires/reponses to the Contracting Authority

Country: Kosovo
Start Date/End Date: 15.11.2018 – 25.12.2018
Status: Finished
Sectors: Research
Client: Accessible Quality Healthcare / SDC & Swiss TPH and Save and Children
Project Name: Conducting Focus Group Discussions for the Community Health Needs Assessment
Project Description: ·         Conducting 24 Focus Group Discussions with 12 partner municipalities.

·         Provision of all logistics activities for organization of each FGD

·         Preparation 24 reports based on the findings.

Country: Kosovo
Start Date/End Date: 30.10.2018 – 01.02.2019
Status: Finished
Sectors: Research
Client: Trainkos Sh.A.
Project Name: Research on customer satisfaction of JSC Trainkos
Project Description: ·         Research with 920 respondents

·         Measurement of current customer satisfaction of Trainkos JSC

·         Measurement of satisfaction to potential customers of Trainkos JSC

·         Measuring the satisfaction of travellers

·         Designing questionnaires models for each service area

·         Generating data analysis

·         Preparation of final report

Country: Kosovo
Start Date/End Date: 01.07.2018 – 25.07.2018
Status: Finished
Sectors: Research
Client: Masmi D.o.o.
Project Name: Semi-structure Interview in the Tobacco Industry
Project Description: ·         Realization of in-depth interview (Survey) with 2 tobacco distributer in Kosovo

·         Realization of in-depth interview (Survey) with 3 tobacco sellers in Kosovo

·         Realization of in-depth interview (Survey) with 2 tobacco distributer in Albania

·         Realization of in-depth interview (Survey) with 3 tobacco sellers in Albania

·         Preparation of the transcript for each interview.

Country: Kosovo
Start Date/End Date: 08.08.2017 / 10.02.2018
Beneficiary: Trainkos JSC
Status: Completed
Sectors: RESEARCH
Client: Trainkos JSC
Project Name: Research on customer satisfaction of JSC Trainkos
Project Description: The project aims to measure the satisfaction of existing customers and the needs of the potential customers of the company Trainkos JSC, so that on the basis of such analysis the enterprise can adjust the level of quality and quantity of its services in response to the needs and requirements of customers.
Country: Kosovo
Start Date/End Date: 08.08.2017 / 10.02.2018
Beneficiary: Masmi D.O.O.
Status: Completed
Sectors: RESEARCH
Client: Masmi D.O.O.
Project Name: CATI Research
Project Description: The aim of the project is to conduct a research on the smoking level in Kosovo. Through this research, there will be applied both the method of CATI where 3000 respondents from all over Kosovo will be interviewed on their smoking habits.
Country: Kosovo
Start Date/End Date: 15.06.2016 / 20.06.2016
Beneficiary: Masmi d.o.o.
Status: Completed
Sectors: RESEARCH
Client: Masmi d.o.o.
Project Name: Performance Poll on the Territory of Kosovo
Project Description: This research was conducted in order to evaluate the behavior of employees and interior of Slovenia Petrol – gas station company in Kosovo. The research was done in 11 gas station through the territory of Kosovo.
Country: Kosovo
Start Date/End Date: 10.05.2016 / 15.05.2016
Beneficiary: Masmi d.o.o.
Status: Completed
Sectors: RESEARCH
Client: Masmi d.o.o.
Project Name: Performance Mystery Shopping in the Territory of Southern Serbia
Project Description: The aim of this research is to review the behavior, interior of the company and client expectation of Mozzart Myshteri Shop in Southern Serbia including, Preshevo, Bujanovac, and Trnovac.
Country: Kosovo
Start Date/End Date: 28.04.2016 / 10.01.2017
Beneficiary: Trainkos JSC
Status: Completed
Sectors: RESEARCH
Client: Trainkos JSC
Project Name: Research on customer satisfaction of JSC Trainkos
Project Description: The project aims to measure the satisfaction of existing customers and the needs of the potential customers of the company Trainkos JSC, so that on the basis of such analysis the enterprise can adjust the level of quality and quantity of its services in response to the needs and requirements of customers.
Country: Kosovo
Start Date/End Date: 05.08.2015 / 07.12.2015
Beneficiary: Citizens of Prizren
Status: Completed
Sectors: Consulting services – capacity building
Client: NGO EC Ma Ndryshe
Project Name: “Inclusive City – participatory planning for sustainable urban development in Prizren”, a project funded by Olof Plame International Centre (supported by the Swedish Government)
Project Description: Global Consulting & Development Associates has conducted a research with 500 respondents in the municipality of Prizren on the current situation of Urban Planning in Prizren. For this research, the company has conducted both qualitative researches through the realization of focus group discussions with representative stakeholders and quantitative research through a survey with 500 respondents from different parts of Prizren.
Country: Kosovo
Start Date/End Date: 25.03.2014 / 15.04.2014
Beneficiary: USAID Community Action Initiative Program (CAIP)
Status: Completed
Sectors: Research
Client: MercyCorps/ Funded by USAID CAIP
Project Name: End-Line survey on Common Interest
Project Description: Conduct an Endline Survey with 1050 respondents from municipalities populated with the non-majority community in Kosovo. The main purpose of the project is to conduct an Endline survey for evaluating non-majority community attitudes related to the shared interest with majority community in terms of cooperation and issues related to the quality of life. The objective of the survey is to determine the percentage change in the percentage of the people who believe they share common interests with members of other communities through comparing the results of this endline survey with the established baseline.
Country: Kosovo
Start Date/End Date: 06.04.2012 / 14.05.2012
Beneficiary: Private Sector in Kosovo
Status: Completed
Sectors: Qualitative research
Client: Checchi and Company Consulting Inc.
Project Name: System for Enforcing Agreements and Decisions (SEAD) funded by USAID
Project Description: Global Consulting & Development Associates has organized 5 focus groups with: three focus groups were organized with representatives from various businesses (agriculture, trade, construction and IT); one focus group was organized with legal representatives, and one focus group was organized with business lawyers.